Troubleshoot firewall issues : Click Network, and then click Troubleshooting Firewalls. Check network information and status : Click Network, and then click Show Advanced Info to view the computer IP address, network signal strength, security types, and Internet status.įor a list of nearby networks and to view the network key, click Show Wireless Info. Access these features from the top menu bar. When you have a working connection to the printer, you can run additional diagnostics, gather printer information, check network status, and more. Follow the instructions to resolve the issue. Click either Fix Printing or Fix Scanning. On the welcome screen, click Start to locate your printer. Turn on the printer and load plain paper in the main tray. HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

How does HP install software and gather data? This document is for HP printers and computers with Windows. See your browser’s documentation for specific instructions. Modify your browser’s settings to allow Javascript to execute. Error: Javascript is disabled in this browser.

Hp doctor windows 10